Managing your online reviews: Your online reputation matters
Online reviews are critical to your business. Did you know that 90% of customers use reviews to decide where to take their business? Every minute, businesses are being moulded by consumers who are exchanging opinions and sharing reviews about them online. And because 97% of consumers discover information on local businesses on the web, it is critical that you manage what your customers are saying and join in on the conversation.
Simple Social Media Management
Save time by using one platform to monitor and analyze your social media efficacy.
Monitor Reviews
Receive an alert the moment a review is submitted on all of the most popular review sites, including Yelp, Facebook, and Google+, as well as a ton of sites that are relevant to your specific industry (e.g., TripAdvisor, RateMD, Cars.com, etc.).
Competitor Insights
Monitor what your competition is doing online and build strategies to gain more customers in your area.
Generate Reviews
Easily gather new reviews from delighted customers and ensure that negative reviews stay private.
Advanced Listening
Find “mentions” from news sites, blogs and social networks so you get the full picture of what people are saying about your business.
Monitor Web Presence
View the accuracy of your business listing data across the web on all of the major directories and citations. Listings are crucial to making sure people can find you on Google.
Reputation Management Executive Reports
Get the high-level view on all aspects of your online reputation through weekly executive reports.